Reasons Why Surveys Are Crucial in Customer Service

If you want to serve your customers as efficiently as possible, you have to keep tabs with what they think, how they feel, and what they expect. Getting a picture of the collective expectations of a customer will rely on your ability to gather and analyze information on customer feedback. Companies dealing with roof replacement in Fredericksburg contact after-service surveys to know how well they served their customers, and strategist on areas that need improvement.

Collecting feasible customer feedback is a tricky process that needs to be well planned out. Here are the reasons surveys are so important in the contest of sales and marketing, as well as customer service.

Identifying opportunities for improvement

Surveys help businesses identify opportunities for improvement as they help in pinpointing specific points that customers need to be addressed. Every step of your sales, marketing, and service process will always have some room for improvement. With customer feedback surveys, you will be able to identify all aspects of your efforts and evaluate how they are contributing to customer experience. After conducting a survey, you will be able to single out key issues customers point at, on what needs to be improved.

Know how your business compares to competitors

At its core, a customer feedback survey is a useful resource for measuring customer happiness. There is a lot of survey software that can allow businesses to put the concept of customer happiness into quantifiable aspects. Metrics such as Net Promoter Score can be very useful in tracking customer loyalty and customer satisfaction over a certain period. There are other metrics such as Customer Effort Score that helps you know how easy customers feel when getting support from you.

Developing brand loyalty

Brand loyalty is never easy to develop. It takes a lot of effort, excellent service, and strategy. Loyal customers have high esteem in your company and want to be heard. A survey presents one of the best ways to let customers know you value them and their input to your business. Allow them to praise and criticize you as they want, and listen to their feedback. Ensure you gather customer feedback in the interest of building customer loyalty and use the results you get to better business delivery.

Helps prevent customers from sharing negative experiences

One of the best ways to avoid getting negative reviews from your customers is to get ahead of them by preemptively understanding the problems customers might air out online. Customer surveys will afford you vital insights on issues affecting your customers. When you carry out a survey, it demonstrates your commitment to excellent customer service. Your actions during customer surveys will offer positive experiences to your customer.

Keep up with customer preferences

Surveys present a great way to get to the mind of the customer and will help you keep up with changing customer tastes and preferences. As a business, you will need to be constantly evolving to keep up with industry trends and customer expectations. The process is not always smooth, and a sure way to understand what is required is through data collection via surveys.

Understanding growth hacking and why businesses need it

Growth hacking is a term used to reflect on marketing strategies that use rapid experimentation across different channels and product development to create the most effective way to grow and scale a business. Towing services in Charleston have been using growth hacking with the result being massive growth through small budgets in a small amount of time. There is no single method or path to growth hacking.

Growth hackers are out there not looking for any growth, but the highest growth result, using the fewest resources and cost-effective digital marketing tactics that can get the best results for a business. Growth hacking aims to produce maximum results with minimum efforts.

Who is a growth hacker?

The difference between a growth hacker and traditional marketers lies in the terms and marketing strategies used that are focused on growth. Growth hacking is more of a team effort rather than individual effort as characterized in traditional marketing. A growth hacking team can be made up of marketers, engineers, developers, and product managers. Anyone who is involved in the development of a product or service and building user engagements can be included in the growth hacking team.

The strategy used by growth hackers is to acquire as many users and customers as possible while spending as little money as possible and delivering the results in the shortest time possible. They are often people who are highly creative and aim at helping businesses acquire and retain customers. Every action they take needs to be analytical and is based on an informed marketing strategy to build the highest levels of scalability.

Growth hacking strategies used by businesses

When it comes to growth hacking strategies, no one strategy fits all. Growth hacking happens as a result of a combination of different strategies all with the same goal. Some of the commonly used strategies include;

–         Hacking email list

–         Offering discounts for social shares

–         Optimizing the on-boarding process

–         Building insanely useful free tools

–         Running competitions

Growth hacking follows a certain funnel for its effectiveness.

At the first stage is awareness which involves reaching to as many people as possible. Next, we have acquired, which keeps metrics on how many people visit a site. Next, we have activation which is focused on how many people take the first important step. The next step is retention which is focused on how many people come back and buy again. The second last step if revenue which deals with how many people start paying and how much they pay. The last step is referral, which is focused on how many people refer friends to your business.

All the above processes should have growth priorities and this means focusing on the best strategies that are related to growing a business. It can be based on driving traffic, acquiring users, and converting customers. The ideal growth hacking team should be one that understands customers and knows how to measure success. The overall work involved in growth hacking is experimentation and creating hypotheses surrounding innovative strategies, then analyzing ad testing to see if they truly work.


How to Take Care for a Parrot

Parrots shelterAre you thinking of having a parrot as your pet? Parrots are great companions which make them wonderful family pets. They are beautiful birds with colorful feathers. The fact that parrots can learn how to talk makes them even more desirable as family pets. You definitely won’t want to leave them behind as you go on your family trip.

Domesticating a parrot is like taking care of a human baby. There is only a slight difference between the two. This is because parrots need the same amount of love, attention and care offered to a human baby, and perhaps even more. However once you get to have a parrot as a pet, you will be amazed at just how beautiful and intelligent this bird is. Below are tips on how you can take care of your parrot.

The shelter

The first thing that you should get is a large cage that your parrot is going to live in. This cage should be big enough to allow the parrot to move around while in it and be comfortable at the same time. In order to keep your parrot busy, it is advisable that you get a mirror and place it inside its cage. To occupy its time, you can also get a toy and a swing and place them in the cage. You will also require something to line the cage properly. Just like babies, parrots need toys. When choosing a cage, avoid a round cage that has wires that meet at the top because the toes of the parrot can easily get stuck in the tiny spaces. Never buy a use cage to avoid the risk of bacteria in the cage.

The food

The nutritional needs of a parrot vary according to its species. Therefore, before picking on a meal for your parrot, you should make sure that the food you are giving it is the right one. Nevertheless, there are common characteristics when it comes to the type of food that parrots eat. For instance all parrots need a lot of vegetables and fresh fruits, cooked grains, some seed mixture and cooked grains. You can also give your parrot moderate amounts of almonds and organic walnuts. Remember that a seed-only diet is not enough for your parrot. Some foods should also be avoided such as peanuts, anything with caffeine, mushrooms, chocolate, avocado and garlic and onions.


Parrots groomingEvery part needs some grooming in addition to their daily baths. Some of the grooming that parrots need includes:

  • Trimming nails. This will depend on the reaction of your parrot and how comfortable you are cutting its nails. After watching the vet do it, you might be able to trim your bird’s nails yourself. In case you decide to trim the nails of your bird always make sure that you have styptic powder at hand to help with blood clotting in case of any bleeding.
  • Trimming the wing feathers. This is a personal choice that you have to make. Be sure to consult your vet so that you know the advantages and disadvantages of whichever decision you make.

Parrots are beautiful, intelligent and amazing creatures that have the potential to become great pets. However, they require a lot of time in terms of training and you will also need to be patient. Even though keeping a parrot as a pet is a lot of work, the rewards are just priceless.






 Benefits of Keeping a Pet Parrot 

ParrotsBeautiful and intelligent, companion birds offer a lot of benefits to their owners. Some of the benefits are going to surprise you. However, as a bird owner, you can only get to enjoy these benefits after living with the bird for some time while taking good care of them.

Even though taking care of parrots in terms of keeping them happy and healthy can be a lot of work, the birds are capable of rewarding your efforts in various wonderful ways. Below are some of the benefits of keeping a parrot.

Mental health

According to studies, bird keeping encourages social interaction which ids beneficial to your mental health. You get very cheered up once you get home from school or work and your pet greet you with a hearty ‘Hello, hello!’ or even ‘Hi guys!’

Besides this, as a bird owner, you get to meet and interact with other bird owners on the bird forums or the parrot club in your area. Not to mention the amount of interaction that parrot owners have with their parrots. Parrots are one-of-a-kind birds as they have the ability to talk so you won’t be feeling lonely once they learn how to construct a sentence.

Lifelong bonds

Only a few things in life compare to when a bird trusts you and picks you as its person. This is what happens with parrots, they form lifelong bonds with their owners once they find them trustworthy. You get to bond with the parrot when teaching it anew words by talking to it. It does not matter whether or not your parrot becomes a great talker, what matters is the kind of bond you will have formed with it. The bond with your parrot is more than the bond you can forge with a cat or dog.

Stress reduction

With the kind of life nowadays, it is difficult to avoid stress. Stress can come from work, school or even form home. One of the ways in which you can reduce stress is by talking to your pet and also playing with it. As you talk and play with your parrot, you also get to lower your blood pressure. With a parrot, you have the added advantage of just sitting there and listening to it as it sings. Parrots are great stress relievers especially if your day was ‘one of those days’
Because pets are not for everyone, before buying a parrot, it is advisable that you first research on the best type of parrot for you as there are numerous types of parrots. You can spend time with parrot owners and learn from them.







5 Fun Facts you didn’t know about parrots

parrotsAfter fish, dogs, and cats, birds are the fourth favorite pets in most homes. A great number of these pet-birds are parrots, mostly because of their colorful look, acrobatic antics and clever personality. With their curved bill, upright stance and talking ability, they can surely make a dear friend especially if you are not accustomed to fluffy mammalian pets. But how much do you know about parrots?

Here are five interesting facts about parrots that will make you fall deeply in love with them.

There are many parrot species

Although wild, parrot species are more than 393 varieties. Some of these species are from different genera which mean a big gap in their relations on the family tree. For instance, the Macaws from South America are quite different from the Australian cockatoos. Their difference ranges from color, body shape and even the food they eat. You might also be shocked to know that, not all parrots can imitate the human language.

Parrots are monogamous

Parrots perform special dancing rituals and singing that aim at helping one get a mate. Once a couple comes together and starts breeding, they are devoted to that single partner for life. The female parrot then produces about five eggs which she tends to as the male goes hunting and brings back food.

Some parrots can’t fly

Until now, you probably thought the ostrich is the only bird that can’t take to the air. Kakapo, the world’s largest parrot is flightless, most likely because of its heavy weight. The Kakapo parrots nest under trees and holes in the ground, only coming out at night. However, cats and other predators have invaded their natural habitats and the Kakapo parrots are at a risk of extinction. In fact, rumor has it that only 150 of them are left.

Parrots can eat with their feet

Parrots have a zygodactyl type of feet fully configured for maximum grip. This means that they have four toes on both feet, one pair facing forward and the other backward. This special feature enables them to pick up food and bring it the mouth. Interestingly, parrots have a preference of one foot over the other just like some humans are either right-handed or left-handed.

Parrots have been pets for 3000 years

You will neither be the first nor the last human to keep a parrot as a pet. The birds were first kept as pets by Ancient Egyptians, Indians and Chinese before finding their way in Europe in 300 BC and kept by the rich and most noble. Famous people like Aristotle, King Henry VIII, and Queen Victoria are believed to have owned pet parrots.

If you decide to keep a parrot, ensure it is well trained to prevent yourself from its bites. Again, depending on the parrot species you decide to adopt, special care and daily contact is very necessary. Finally, be prepared for massive expenses when breeding your pet-from purchasing the bird, the cages to hiring a qualified vet.